Customers call a director’s personal phone and get no answer after 6pm.
We install a switchboard with a greeting, the right extensions, call recording when you need it, and a softphone for staff who are out of the office.
Common problems
Nobody can say which branch a missed call was for.
The front desk and the workshop do not share a directory.
A disputed call has no recording and no time stamp.
What is included
The switchboard
- IP PBX on platforms such as Asterisk, 3CX or Yeastar
- Greetings, working hours and ring groups
- Call recording and a simple report
The phones
- Desk phones and softphones
- SIP trunks instead of many separate lines
- Intercom between desk, store and gate
WhatsApp and email
- WhatsApp as the channel customers already use
- A shared mailbox next to the phone
- A short script for the person who answers
How we work
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01
Plan
We map who answers calls, and what happens after hours.
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02
Install
We set up the PBX, phone lines and the first handsets.
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03
Record
We record the greeting in the language your customers use.
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04
Train
We show the front desk how to transfer calls and use voicemail.
Who we serve
Frequently asked questions
Can we keep our current numbers?
In most cases yes. We check the trunk and the provider before we promise a date.
Do you sell a particular brand only?
No. We pick a platform we can support and that your staff can learn in an afternoon.
Is WhatsApp part of the phone system?
We set up the official WhatsApp number, the greeting and who replies, alongside the phone system.
Request a quote
Tell us what you need. We will reply with a price and the next step.